Privacy Policy

Privacy Policy

Last updated: 21.02.2026

1. Data Controller

Pokelu KLG
Luegislandstrasse 31
8051 Zurich
Switzerland
Email: info@pokelu.ch
UID / VAT number: CHE-497.668.474

2. Data Collected

We collect the following data:

  • First and last name

  • Postal address

  • Email address

  • Phone number (if provided)

  • Order details

  • Payment data (processed by external payment providers)

  • IP address

  • Technical browsing data

3. Purpose of Processing

Data is collected for the following purposes:

  • Processing orders

  • Managing billing

  • Organizing delivery

  • Responding to customer inquiries

  • Complying with legal obligations

  • Preventing fraud

4. Service Providers and Data Processors

Certain data may be transmitted to the following service providers:

  • Mollie B.V. (payment provider)

  • TWINT SA (mobile payment provider)

  • Swiss Post (delivery service)

  • Hostinger (website hosting provider)

  • Technical service providers necessary for the operation of the website

When you make a purchase, limited data (such as your first name, email address and order reference) may be transmitted to Trustpilot A/S in order to invite you to leave a review and to verify the authenticity of published reviews.

This processing is based on our legitimate interest in ensuring transparency and reliable customer feedback.

Payment data never passes through our own servers.

5. Data Retention

Personal data is retained:

  • For the duration of the contractual relationship

  • Thereafter in accordance with Swiss legal obligations (in particular tax regulations)

  • Customer account data may be deleted upon request

6. Cookies

Our website uses:

  • Technical cookies necessary for the operation of the online shop

  • Session and cart-related cookies

  • Third-party cookies related to external services (e.g. payment providers or review platforms such as Trustpilot)

7. User Rights

In accordance with Swiss data protection law (nLPD) and, where applicable, the EU General Data Protection Regulation (GDPR), you have the following rights:

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to restriction of processing

  • Right to object

To exercise your rights, please contact:
info@pokelu.ch
or use the “My Personal Data” section in your customer account.

8. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access.

9. Applicable Law

Data processing is governed by Swiss law (nLPD) and, where applicable, by the EU GDPR.

10. International Data Transfers

Some of the above-mentioned service providers may be located in Switzerland or in the European Union.

Where personal data is transferred outside Switzerland, we ensure that appropriate safeguards are implemented in accordance with applicable data protection laws (nLPD and, where applicable, GDPR).